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last mile logistics Archives - Chicago Messenger Service

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final mile logistics

It’s not a huge secret that e-commerce is taking over retail. Last year, Americans spent more than $453 billion on online purchases.

The industry is only getting bigger.

Amazon and Walmart are taking e-commerce to new heights. But even Amazon, which rules the e-commerce school, has run into a problem.

Despite their overwhelmingly popular Prime service, which allows people to get their packages in two days, people want it faster.

Amazon found that 60% of their Prime and 41% of non-Prime customers get deterred from buying something because of slow shipping. And we’re talking two days.

That, in a nutshell, is why final mile logistics isn’t only important, it’s a necessity.

In this article, we give you more insight into this growing topic. We’ll also give you some tips on how to get the most out of your third-party logistics service.

What Are the Basics of a Supply Chain?

Before we get into final mile logistics, let’s go over some important basics.

If you’re one of the 30+ million small businesses in the U.S., you’re always looking for ways to cut costs. You’re also looking for ways to increase sales.

The easiest and fastest ways to do both is using a third-party logistics company.

A 3PL company handles any or all aspects of your supply chain. Your e-commerce business probably utilizes a third-party logistics provider. If not, you’re wasting valuable time and money.

In any kind of e-commerce, the process is the same.

The products get stored. A customer buys it online. The items get picked and packed, then shipped.

Wash, rinse, repeat.

How your company goes about it is different. If you use a 3PL, they do everything aside from being the customer buying your product.

If you self-fulfill, you’re storing your products and handling every aspect of the supply chain. In essence, you’re the supply chain.

If you use a drop-ship supplier, they make and store a White-Label product. Then, when your customer clicks “Buy,” the drop-shipper puts your label on it, then does everything else to get it to your customer.

Yes, all three methods are very different. But there’s one thing all these different processes have in common. Final mile delivery, or final mile logistics, is the most important piece of their puzzle.

What Is Final Mile Logistics?

Final mile logistics, or final mile delivery, is the last step in the shipping process.

It’s when a product moves from a transportation hub to its final destination. This could be a receiving dock in business-to-business transactions or an individual’s front door.

Sounds simple, right? It also doesn’t sound that important. It turns out, that final mile logistics is one of, if not the most important parts of the supply chain.

Why Is It So Important?

Last mile delivery makes up 28% of the total cost of shipping an item. That alone makes it important.

As we already discussed, consumers want everything now.

The second they enter their credit card info online, they’re waiting at the window for the delivery truck to arrive.

Everything hinges on last mile shipping. Everything gets affected if there’s a breakdown in the final mile.

If a shipper loses your product, your customer gets mad. They call, usually in an aggravated tone, and demand you send them a replacement.

Your salesperson or customer service representative is now upset. They’re desperately trying to get a duplicate order sent out. The warehouse stops what they’re doing to take care of this priority.

The most frustrating part for you as a business owner is that there’s nothing you can do about it.

What Are Some Challenges?

Chances are, you can relate to everything we’ve mentioned thus far. You’re likely even nodding your head and asking, “Yes, but why does this always happen?!”

You’re about to gain some insight into the challenges of final mile logistics.

Five main factors play a role in last mile delivery challenges. Every company can pinpoint exactly where their final mile delivery breakdown happens and it’s not the same for everybody.

Customer Nuances

As you’re well aware, the customer isn’t always right. In fact, the customer is a cause for some huge challenges in last mile delivery.

First, is customer errors. This is when they input the incorrect shipping address or make typos to the address.

Next, customers shipping items to remote locations poses challenges for delivery.

Finally, a customer not being present at the time of delivery causes issues. Sometimes, a package gets stolen off their front porch. Other times, weather damages the package.

When the accuracy of the final delivery is in question, it costs someone time and money. That someone is usually you.

Business-to-Business Vs. Business-to-Consumer

Most of the time, B2B and B2C deliveries get loaded onto the same trucks. This system is inefficient but the theory is that it saves money.

The truth is, it costs more in the long run. B2B shipments are larger and more time-consuming. A delay in either causes big problems for the recipient.

Companies need their product to run their business. Consumers may need medical supplies to avoid a health crisis.

Putting both on the same truck increases the risk that there will be delays. It can also lead to damages.

Types of Products Shipped

Some goods require special handling and can throw off final mile logistics. The delivery of food, toxic/flammable goods, and fragile items take extra planning.

Outdated or Inefficient Technology

When your customer gets the notification that their order is “out for delivery,” they get excited. Little do they know, all that means is that their package is on the truck.

There’s no way to track in real-time where a delivery actually is the delivery process.

Likewise, outdated computer software, GPS, and handheld devices don’t send the information with the efficiency they should.

Poor Infrastructure

The infrastructure in the U.S. is a major concern for many industries. But, when it comes to logistics, it may be the most troubling of all.

Roads and bridges in disrepair cause massive delays. So does inefficient route planning. All these lead to longer travel times and possible delays.

In the end, your customer’s frustrated, and we’re back to square one.

Are There Any Solutions?

The good news is, there are solutions to these challenges. This is welcoming news for companies that rely on last mile logistics to keep their customers happy and profits up.

The bad news is, if you’re already envious of Amazon’s amazing distribution system, their solution is like rubbing salt in a wound.

Amazon has their own delivery service. These are the couriers you see running all over town, delivering packages to the Amazon faithful. Using their “Delivery Partner System” allows them to have more control over shipments than they did using the “big three” shippers.

Now, you’re likely not in the position to start your own delivery service. But you can take advantage of courier services that focus on final mile logistics.

Using a company that specializes in getting the final mile done right is a huge step in the right direction.

Find the Right Last Mile Logistics Company

There is no question that final mile logistics is one of the most important parts of the supply chain. The only answer you need is how to ensure you’re using the right service.

At Need It Now Delivers! we focus on making sure your products get to your most valuable assets – your customers.

From air freight to rush courier service, we provide every aspect you need to deliver not only your product but unparalleled customer service.

We’ve perfected last mile home delivery and would love to talk to you about how we can deliver results for you.


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As e-commerce continues to grow, so does our demand to have everything now. Online retailers and logistics companies have to keep up with that demand. They offer same-day delivery and other courier options to meet those needs.

Unfortunately, the last stage in the process called last mile logistics doesn’t always live up to those promises. The holiday season is a perfect example.

Almost 18 billion cards, parcels, and packages get delivered during the holidays by the three biggest U.S. shippers. But how many of your packages or cards didn’t get to you in time, despite these companies adding a larger workforce?

Final mile delivery is one of the toughest challenges carriers face. It’s also one of the most frustrating for customers. In this guide, we explain what last mile logistics means and how to overcome its challenges.

What is Last Mile Logistics?

As you can imagine, it takes many steps to get a product into your hands. After the design and prototype get approved, a product gets manufactured and packaged. From there, it gets moved to a warehouse where it awaits its fate.

Some companies store their own products while others ship them to an off-site warehouse or storage facility. After an order gets placed – either by a retail buyer or an end-user, the product is on the move!

Last mile logistics, sometimes referred to as final mile delivery, is the final step in the shipping process. It’s when goods move from a transportation hub to their final destination. This is typically your front door or receiving dock.

The Last Mile Problem

It doesn’t sound like there should be any issues with the final mile, but there are more issues at the final stage that at any point in the chain. Believe it or not, it’s also the most expensive part of the process. Last mile logistics account for 40-50% of a company’s total logistics costs.

For decades, carriers have improved on different techniques and technology but it’s still not where it should be. There’s added pressure on shippers to be faster than the next company or they’ll lose business.

When you track a package and get the “out for delivery” response, you’re elated. But then the waiting game sets in. In your mind, you think it means you should be hearing the truck’s backup beep any minute.

In reality, it only means your package is on a truck somewhere in your delivery area. That’s part of the last mile problem.

In rural areas, a truck could have many deliveries on a route. If there’s a hold up on any of the stops, your delivery time gets pushed further back.

But there’s also a demand for accuracy whether your package is on the truck or on your neighbor’s front step. That’s one of the biggest challenges carriers face.

What are the Challenges of Last Mile Logistics?

The challenges of last mile logistics involve several factors. While every company can pinpoint their own deficiencies in last mile delivery, some factors are universal to some extent.

Customer Input

Customer nuances lead to many logistics issues. Inputting the incorrect address, remote locations, and not being present at delivery are all cause for concern. These factors come into play in the accuracy of the delivery as well as costing valuable time and money.

Business to Business Vs. Business to Consumer

Large B2B deliveries are often handled and transported with B2C deliveries. This is an inefficient system built to save money but ends up costing more in the long run.

B2B shipments tend to be larger and more time-consuming than a 2-pound package from a retailer.

A delay in either delivery has repercussions. On one hand, a business needs the goods to avoid downtime or continue with production. On the other, medical supplies are also needed and could result in a serious health crisis.

Types of Goods Shipped

On occasion, the types of goods getting shipped can cause nightmares for a logistics company. Dangerous, toxic, and flammable goods must have safe handling. Fragile/breakable and perishable items also need extra planning.

Inefficient Technology

As advanced we are as a nation, we still need to improve on the tech we do have. Inaccurate computer systems, GPS, and handhelds cause delays by failing to work when they’re called to.

Couple inefficient hardware with shaky software and it’s clear the logistics system as a whole can use some upgrading.

Poor Infrastructure

Drivers face longer travel times and inefficient routes when infrastructure is in poor shape or roads are in disrepair. While this isn’t the sole cause of the last mile problem in the U.S., it does add to it.

In international shipping, poor infrastructure affects deliveries the most.

What are the Solutions?

The good news is that logistics companies are always trying to find solutions and improve on current methods. These solutions fall on everyone involved

Retailers can affect change by reviewing their warehouse and fulfillment processes. Notification should keep customers in the loop as the shipment reaches checkpoints in the process.

Technology should improve so everyone in the chain has better knowledge of where their product is and when it’s expected to get delivered. Ordering software should have immediate error checks for incorrect addresses.

Put real-time visibility software in place so everyone in the chain can track shipments and catch inefficiencies.

Make routes more efficient. Inefficient routes cause poor time management and increased fuel costs. Optimizing routes to meet expectations is a realistic solution but takes more planning on management’s end.

Carriers need to figure out how to get the most deliveries out of a driver in the least amount of time. Variables such as delivery windows, location, and truck sizes and load need to get taken into consideration in the process.

The Final Goal

As you can see, last mile logistics are an important part of the shipping process. Some business owners believe it’s the most important part. But it’s also where the most mishaps can occur.

Choosing a carrier that understands the importance of last mile logistics is paramount for having your shipment arrive safe and on time. That’s where we come in.

Chicago Messenger handles freight around the world in a secure and dependable manner. We work 24 hours a day, 7 days a week, 365 days a year to make sure your cargo gets delivered on time.

Check out all our freight services or contact us today for your free quote.