Financial institutions, unlike other businesses, deal with highly sensitive documents and information. This means there’s a lot to consider when choosing a courier service.
When looking for the best way to send your documents, you have to ensure that you have a good delivery system that upholds the nature of your business, while at the same time contributing to your institution’s success and growth.
You and your clients stand a lot to gain from a reliable courier service. The question is, what should you look for when choosing the best bank courier service?
What You Should Consider
Here are some things you should keep in mind when choosing a courier service for your bank or any other financial institution.
A good banking courier service should be able to be there when needed. You need to make sure you can count on them, and that they can deliver prompt services each time. They should be able to offer you same-day services and special delivery services.
You can also evaluate how they answer their phones, and how long they take to give feedback or any necessary correspondence.
As hard as it is to quantify trust, it’s important that you only work with a courier company that has a good reputation. To know if you can trust them, you can ask about:
- Their emergency procedures
- Proof of license and certification
- Any security policies concerning your institution’s information that they have
- Their tracking services (if available)
Your courier company of choice should also be able to remain private in your dealing with them. They should maintain a good professional working relationship with your bank at all times.
3. Proof of Delivery (POD)
When hiring a courier service, you need to know if they can confirm and prove the deliveries they make. It’s pointless to ship or send your documents and not know if they got delivered to the right destination.
The company needs to provide written — not verbal — proof. This can also come in handy in case any dispute arises concerning whether or not the delivery was made. They should be able to send you the POD vial e-mail, fax, phone, or website.
Bank courier services need to have some form of security because of the nature of their clients. In as much as you do need to transport loan application forms, cheques, and other financial records in an armored vehicle with security guards, you need to be sure that your parcel is safe.
Parcel tracking is one such way of ensuring security. Tracking will help you know the location of the documents during transits. This is especially necessary when sending documents to far-away locations that might take several days to be delivered.
If you plan to send valuable and sensitive packages via the courier, it will give you peace of mind to know that the delivery company has an insurance cover. This will come in handy if the package is not delivered as it should.
6. Customer Service
The courier service you are working with will be a representation of your company to your clients or partners. Therefore, they need to uphold high customer service standards. If your customers are not happy with their services, the same might reflect on you.
Choose a company that speaks your language when it comes to handling customers.
7. Referrals and Recommendations
You can seek recommendations from another bank that has worked with the courier services you want to hire or have them refer you to one that they have successfully used in the past. Good courier service companies should be able to have a good working relationship with their customers.
You are most likely to get honest answers from other financial institutions directly as compared to looking for the same information online.
8. Consider the Courier Service Cost to Value
Evaluate the company’s cost and fees against the value. While doing this, you need to consider that cheap services may not equate value and vice versa. When deciding on cost, verify that the courier service can be able to meet your needs.
Do not shy away from paying just a little bit more for the best service that will add value to your business.
The aforementioned checklist will help you find a courier company that can deliver what you need from them, as well as help support the growth of your business and maintain your standards as an institution.
Choosing the best courier service might seem challenging but is most certainly worthwhile. The time you take to pick the best is an investment in your company.
Why Financial Institutions Still Use Courier Services
Although the world has adopted different technologies and most companies are going paperless, financial institutions are still faced with quite a challenge; not everyone wants a digital bank. The services of a courier company come in handy in:
- Delivering mail from post offices
- Depositing payments
- Picking up payrolls
- Transporting items, like a document from one branch to another, from the bank to the client, and to other central facilities
- Delivering deposits to other branches for transactions
- Financial transactions
- Check deposits and more
While it may seem unnecessary, physically moving documents like title deed, vehicle log books, files, and other paperwork is quite important in every financial institution. Such documents are quite sensitive and can only be trusted with a good courier service company.
The Right Courier Service Will Make Your Business Run Smoother
When you work with a good courier service, not only will your business grow, but you will also be able to run it smoothly. You will have no setbacks when it comes to the flow of your documentation and paperwork.
We offer professional courier services both locally and nationwide. Our professional staff is not only well-trained but is also dedicated to on-time delivery always. If you are looking or courier service for your bank, look no further.
Visit our website and check out what we offer. For more information, contact us. We keep our word.